We inform you that the best and easiest way for efficiently and quickly support is the use of Task Manager Panel at http://www.kosnet.gr/clients via the tools for messaging and applications support.
Each subject which is submitted is accessible from all members that provide technical support and the first available associate will take care of the solution.
The telephone contact is not recommended, as the partner that will respond to your call he will also create a support request.
This means that creating a support request through the Task Manager Panel, you overtake possible intermediate steps and your request immediately take priority.
If the communication with collaborators of technical department were direct and without priority then the support would not be effective, as would be provided without the logic of common collaboration for the solve.
Explaining in more detail the assignment of support requests mentioned that a request:
- It is registered in your card and associated with the respective service.
- It is promoted with order of priority in the list of issues to resolve.
- It is reading from the first available technician and is assigned to special technical with the relative subject.
- It is solved with parallel syntax of informative ansewer.
We try to provide high quality of support in solving the issues in groups, where it is necessary and maintaining a priority to resolve so the benefit of service is fair.
Often issues that require technical support, such as removing an exclusion IP, or additional information for setting accounts e-mail, provided directly by phone.